Care Delivery Manager

Job Role: Care Delivery Manager

Hours: 40 per week

Salary: £22,000 to £26,380 depending on experience

Cephas Care Ltd are recruiting for a Care Delivery Manager to join their care management team in Ipswich, they offer secure employment.

They support adults with learning disabilities, autism and mental health across many supported housing services, plus outreach services across Suffolk.

Benefits

Discounted childcare when using Alpha Nurseries Ltd

Nest Pension Scheme

Full induction and on-going fully certificated training to support your development

We promote recognised qualifications in care and encourage learning

Perk Box subscription offering discounts on everyday shopping and free wellbeing service

Company progression opportunities – over 80% promotion within services

Company awards yearly recognising progression and service

Service manager will be responsible for:

Management of all operational services within the designated area by providing as needed a 24 hour, 7 day service with emergency cover. This includes availability outside of office hours for consultation and support to staff on duty in accordance with agreed arrangements as required.

Ensure company values are maintained by working with the people who use our service and their family, to ensure their wishes and choices are promoted to ensure individuality, personalisation and fulfilment and should reflect the company’s Equal Opportunities policy.

Organise and manage operational Learning Disability Services in a defined geographical area to meet legislative and policy requirements.

Management of resources to ensure effective use of budgets, growth and staffing.

Ensuring contractual requirements are delivered by competent staff.

Adapt to new responsibilities developed using the Care Act as required.

To work with the Directors and Operation Manager to develop and provide effective systems for, and management of, local services, development of policy and standards, prioritising and budget monitoring.
Work in partnership with the continuous improvement and auditing team in monitoring quality assurance systems to measure performance against agreed standards, including involvement in the programme and implementing requirements as identified.

Prepare and present reports as required on service delivery, service developments and other topics. Report to the Directors and Operation Manager on service delivery matters which may require a change of policy or attract media attention and, where appropriate, to take responsibility for progress.

Co-ordinate and take responsibility for chairing meetings and reviews with individual users, user groups, formal panels and other meetings relevant to the post.

Ensure effective communication to all staff to whom you have line management responsibility using written information and management meetings, with direct formal supervision, the development of good management approaches, agreed appraisal systems and staff development plans. To arrange and, if appropriate, to be involved in induction processes.

Work alongside business support in relation to, recruitment of staff, as required. This will include being available for interviews as required.

This description is not intended to be a complete list of duties and responsibilities, but indicates some of the main areas attached to the post.

Essential:

Experience in management of Learning disability services
Good verbal and written communication skills
Compile relevant paperwork and risk assessments for staff and people we support
Have basic counselling skills
Have leadership skills in Team Building and Time Management
Ability to use a computer
Hold a driving licence
Hold an QCF Level 5 in a qualification that fits within your role
To work within the rota system covering On-Calls as the business requires
To have flexibility in covering all shifts as part of the on-call duties as required by the department.
Have knowledge of the people we support, including epilepsy, autism, and challenging behaviour
Have recognised training/experience in methods of dealing with challenging behaviour
Have an understanding of, and ability to apply standards as required by the company, Social Services, NHS and the CQC