Progression workers work alongside support workers and deal with more complex issues such as crisis management, finance and health issues.

The role is very varied and involves helping people access services and other professionals within the community, and supporting individuals with issues such as benefit claims, daily finance and housing needs.

Being a good communicator, well organised, and able to support people to be independent in different areas of their lives are essential parts of this role.


A level 3 advanced diploma, or apprenticeship in health and social care, is normally required to be a progression worker.

Diplomas are the current qualifications in health and social care, which have replaced NVQs, but some workers still hold NVQs which are still valid. In the case of a progression worker, they may hold a level 3 NVQ.